Rogers

We're here to assist you in smoothly transitioning your Number Shack number to Rogers. This guide outlines the steps involved in porting your number and provides helpful tips to ensure a successful transfer.

Porting Process:

Initiate Porting Request: 

• Call Rogers 1-888-764-3771 or visit a Rogers store.

Carrier Initiates Port Request: 

• Your carrier and/or their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier, as indicated on your Port Out Certificate.

Carrier Submits Port Request with Correct Credentials: 

• Your carrier must submit the port request with the exact porting credentials that are listed on your Port Out Certificate. Once approved, it's the responsibility of your carrier and their underlying carrier to complete the porting request.

Understanding Your Port Out Certificate: 

• Your Port Out Certificate contains all the information your carrier needs to initiate the porting process. 
• Please ensure you provide this information to your carrier and instruct them to use it to submit the port order. 
• If our carrier receives a port order that contains different information or no information, it will be automatically rejected.

Key Points for Porting to Rogers

• Wireline Port: 
• Inform Rogers that this is a wireline port so they can choose port settings appropriately. All numbers purchased from Number Shack are classified as wireline or landline as opposed to wireless.
• Reseller Name: 
• Ensure that Rogers enters the Reseller's name (as indicated on the POC) in the Reseller field on the porting form. If left blank, the port will be automatically rejected.
• Porting Timeline: 
• Since this is a wireline-to-wireless port, the request cannot be completed on the same day as you might expect from a wireless-to-wireless port request. As such, be sure that Rogers requests the porting to complete on the next business day.

Account Holder Information: Some carriers are submitting the port request to our carrier with the name of the account holder as the person porting in the number (you). This results in an automatic rejection from our carrier before it comes to us for review. Please ensure that Rogers puts the 'current account owner/holder' as the name indicated on your Port Out Certificate.

Number Shack Customer Support

• If you encounter any issues porting your number(s) to Rogers, Number Shack is here to help in any way we can. For assistance, contact our Port Support Team at 416-651-HELP or open a support ticket. 

Additional Resources

• Click here for detailed instructions and information specific to Rogers.

Check the status of your port online

• After you make your port request, you can check the status here. 

If there is a rejection with the port, contact:
Rogers Wireless Mobile Wireless Porting Fallout Support, Escalations
Send an email with your name, your temp. Rogers number and the number you are porting to them to: [email protected]
Call them directly, toll-free or 1-866-559-5545