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I need help with my port!

SYSTEM ADMIN.

Last Update hace 3 días

Before starting your port, visit NumberShack.com/123 where you will find our quick start guide. We also highly recommend reading our online interactive guide, Porting 101, as this will answer most questions about porting. This will save you 5-10 hours of phone calls for incorrect porting.

95+% of port outs submitted by our customers happen with no delays, no follow up, and no support, however, if you end up being in the other -5%, we are here to help you!

Carrier specific porting contacts: You must have already submitted your port and received a rejection for the contacts below to assist; they do not initiate ports. To start the porting process, please see our porting guide.

If you have any rejections after you submitted your port request, contact their Wireless Porting Fallout Support Agents.

If you have any rejections after you submitted your port request, contact Telus Tier 3 Port Support.

Port Rejections: Provide the information on the POC to your carrier and instruct them to use it exactly as listed. Incorrect or missing details will result in an automatic rejection. Rejection reasons and solutions are located here.

FOC: This is the Firm Order Commitment, or the date the port will happen. The port can happen anytime on that date and normally before 6pm. If the port does not happen, please see this help article on completing soft/hard reset. The FOC cannot be changed, please see this article for more information.

For general porting questions, or rejections from any other carrier, please submit a support ticket to Number Shack and we will reply to you the same day or call 416-292-0800.

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