Unable to Port Your Number? We're Here to Help.

We understand the frustration when encountering porting issues. If your carrier refuses to port the phone number you purchased from Number Shack, please don't hesitate to contact our dedicated Port Support Team. We have extensive experience navigating porting challenges and are committed to finding a solution for you.

What to Do:

1. Contact Our Port Support Team: As soon as your carrier declines the port, reach out to our team at 416-292-0800. They are specially trained to handle these situations and will guide you through the next steps.
2. Major Carriers Have Porting Specialists: Most major Canadian phone companies have dedicated porting specialists known as "Porting Fallout Support Agents." Our Port Support Team will liaise with them on your behalf to facilitate the port.
3. Canadian Regulatory Resources: The Canadian Radio-television and Telecommunications Commission (CRTC) provides valuable resources for phone number porting. You can find additional information and troubleshooting steps here: https://crtc.gc.ca/eng/phone/mobile/num.htm

Why Choose Our Port Support Team?

1. Extensive Experience: We have a proven track record of successfully resolving porting challenges for our customers.
2. Dedicated Support: Our porting specialists are readily available to answer your questions and provide expert guidance.
3. Proactive Communication: We'll keep you informed throughout the process and address any concerns you may have 

Remember, we're here to ensure a seamless porting experience. Don't hesitate to contact our Port Support Team if you encounter any difficulties.

Additional Tips:

1. Gather all relevant documentation related to your purchase and porting request.
2. Be patient as porting can sometimes take several business days.
3. If you continue to face challenges, consider contacting the CRTC directly for further assistance.