My port did not happen today

We understand that your phone number port didn't happen today, and we sincerely apologize for the inconvenience this has caused. Carriers typically complete porting requests during their regular business hours before 6 PM, so it's understandable you'd be concerned at this time.

Here are a few things you can try:

• Turn your phone off and back on. This can sometimes refresh the connection and finalize the porting process.
• Perform a hard restart/reboot of your phone. You can find specific instructions for your phone model online or in your user manual.

If these steps don't work, please go ahead and submit a support ticket to Number Shack. Our team will be happy to verify the status of your port with your carrier and let you know if it has been successfully completed.

If the port has been finalized on our end and removed from our carrier's system, we recommend contacting your new phone provider directly for further assistance. They will be able to troubleshoot any remaining issues with activating your new service.

We appreciate your patience and understanding as we work to resolve this issue. We are committed to ensuring a smooth porting experience for all our customers.

Additionally, here are some resources that may be helpful:

• Number Shack Porting Guide: port.numbershack.com
• Canadian Radio-television and Telecommunications Commission (CRTC) https://crtc.gc.ca/eng/phone/mobile/num.htm

Please feel free to reach out to us if you have any further questions or need additional assistance.